Compatible with these products:

Capsule Air, D4112, Mars 3 Air, D2325, Capsule 3 Laser (ATV), D2426, Cosmos Laser 4K, D2350, Capsule 3 Laser (GTV), D2426112

Experiencing lag with your projector can be frustrating. Here’s a comprehensive guide to understanding and resolving common causes of projector lag.

1. Initial Startup Lag

When you first power on your projector, you may notice some lag. This is typically due to a large number of applications starting up and initializing simultaneously, all competing for system resources.

2. Post-Firmware Upgrade Lag

After updating the firmware, you might experience lag for a few minutes. Similar to startup lag, this is because numerous applications are initializing and competing for resources.

3. Background App Updates

Lag can also occur when background applications update themselves. This can consume system resources and cause temporary performance issues.

If you encounter lag, please first check if the issue is with video playback or with the system. The difference is as follows:

1. Video playback lag occurs only during video playback and may be related to the network or the video app.

2. System operation lag is characterized by lag when opening menus or moving the focus.

To resolve lag caused by background app updates, follow these steps:

1. Update your projector firmware to the latest version.

2. Update all apps:

1. Go to Settings > Apps > Manage Updates > See Available Updates > Updates.

2. If updates are available, select "Update all."

3. Disable auto-updates:

1. Go to Settings > Apps > See All Apps > Show System Apps > Google Play Store.

2. Open Google Play Store, click on your avatar, and go to Settings > Updates > Auto-Update Apps > Don't Auto-Update Apps.

Note: After disabling auto-update, you will need to check for and install updates manually.

4. Turn off app content recommendations:

1. If your projector is running on Google TV:

   1. Go to Settings > Accounts and Profiles, select your user profile, and turn on Apps Only mode.

   2. Note: After turning on Apps Only mode, you can no longer download new apps. Here is a video showing how to enable Apps Only mode:

How to Enable Apps Only Mode

2. If your projector is running on Android TV:

   1. Scroll to the bottom of the home screen and click on "Customize your Home screen."

   2. Turn off app content recommendations.

   3. Go to Promotional Channels > Turn Off Apps > Spotlight.

How to Disable Spotlight

By following these steps, you can minimize lag and ensure a smoother experience with your projector. 

If you're still experiencing lag, please contact NEBULA Customer Support at support@seenebula.com with the following information:

1. The name of the app that's causing lag or a description of the situation in which you experience lag.

2. The serial number of your projector.

3. A video showing the lag issue.

4. Tell us the mode of any connected external devices, such as TV boxes, USB flash drives, game consoles, sound bars, etc.

5. Please confirm how much space is left in Settings > System > Storage > Internal Shared Storage > Available.