What should I do if I can't log in to my eufy account?

If you fail to log in to EufyHome/EufyLife app, the issue may be due to the following reasons:

1. Invalid Email address
2. Account has not been registered
3. Wrong password
4. Network problem

Please refer to the following specific situations and their detailed troubleshooting steps:

1. Invalid Email address

Cause: This error will be reported if the user does not enter the correct email account format.

Solution: Please enter an email account in the correct format. Email account + @identifier + Email domain name.

2. Account has not been registered

Cause: If the user enters the account with a space added, the account will be recognized as unregistered.

Or please sign up using your email to create an account if the email has not been registered before.

Solution: Please pay attention to the space when entering the account, especially do not add spaces at the end of the account (the automatic input method will add a space, please delete it).

3. Wrong password

Cause: This error will be reported if the password is entered incorrectly.

Solution: Please enter the correct password (length 8-20).

• Select the eye icon on the right to show your password and confirm whether the password is entered correctly.
• When entering the password, please check the uppercase and lowercase letters.  
• If you still cannot log in, please forget the password and then create a new one. Please visit the following link for more details:

https://support.eufylife.com/s/article/What-to-do-if-I-forget-my-EufyHome-password

4. Network problem

Cause: This error will be reported if the user's phone has no network signal or the network signal is poor.

Solution: Please switch to another available WiFi or use your device’s mobile data and make sure the network signal strength is strong and stable.