Applicable to:

RoboVac 11S, RoboVac 30C, RoboVac 15T, RoboVac 35C, RoboVac 25C, RoboVac G30 Verge, RoboVac G30 Hybrid, RoboVac L70 Hybrid, RoboVac X8 Hybrid, RoboVac X8 Hybrid, RoboVac X8, RoboVac G20, RoboVac G20 Hybrid, RoboVac LR30 Hybrid, RoboVac L35 Hybrid, RoboVac G35+, RoboVac G40 Hybrid+, eufy Clean L50 SES, eufy Clean X8 Pro SES, eufy Clean X8 Pro, eufy Clean L60 Hybrid SES, eufy Clean G50 Hybrid

If the roller brush does not rotate, please try the following troubleshooting steps:

• Remove the rolling brush and clean it out, especially 2 ends of the rolling brush and connectors on the vacuum. 

• Turn the RoboVac upside down, then remove the rolling brush and brush guard. Cover the drop sensors with white paper and press the Start button to check if the white square connector on the vacuum rotates or not. 

• Check if the roller brush and brush guard have been installed properly.
• Try another roller brush if you have a spare one

If the issue persists, please contact us with photos of the 2 ends of the rolling brush and 2 connectors on the vacuum.