The reason may be due to the crevice tool is not being fully extended, or it is not being used in a proper cleaning scenario.

Please try the following tips:

• Make sure the tool is fully extended until you hear a clicking sound.
• It is not recommended to extend the crevice tool when vacuuming carpets and mats.

For more information regarding how to use the crevice tool, please refer to the following video.

How to Use Attachments for HomeVac H20 and H15

If the issue persists, please contact us for further help.