Why have I saved familiar faces into my HomeBase, but there are no recognition events at all?
Modified on: Wed, 10 Dec, 2025 at 11:27 AM
Compatible with:
S300 eufyCam(eufyCam 3C), S330 eufyCam(eufyCam 3)
1. eufyCam utilizes a passive infrared (PIR) sensor to detect motion from moving objects that emit heat, such as bodies. Objects such as bushes or leaves in a breeze do not emit heat relative to their environment, so these types of objects do not trigger the PIR sensor or wake up eufyCam.
2. Only moving objects that enter the PIR sensor’s detection zone will trigger eufyCam to start recording. To set the desired detection range, you can change the sensitivity level in the settings.
3. If eufyCam is placed behind glass or in a weatherproof box, the PIR sensor will not be able to detect moving objects. Make sure there are no obstacles, even transparent materials, placed in front of eufyCam.
4. The camera will not detect duplicate motion events in order to save battery when set to Optimal Battery Life mode.
If there is any question, please contact us for assistance.
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