Applicable to:

eufy Auto Robot Lawn Mower E15&E18

1. When should I use the 4G function?

It is recommended to use the 4G function for the following reasons:

• If you have a very large lawn, it can lead to the Wi-Fi signal not completely covering the entire area, potentially impacting map stability and updates.

• When the Robot Lawn Mower's Anti-theft feature is enabled.

Note: The Real-time Camera Viewing feature is unavailable when using only 4G.

2. How do I enable the 4G function?

To enable the 4G function, please go to Settings > Network & Bluetooth > Auto-Switch to Cellular.

Note: For all new Robot Lawn Mowers, eufy provides 1,000KB of additional data and a 7-day free data trial. After the trial period ends, users will need to purchase a data plan in the app.

3. How do I view plan details and purchase a data plan?

To view plan details and purchase a data plan, please go to Settings > Network & Bluetooth > Cellular Status > View Plan.

4. Is the data plan refundable?

No. Please note that once purchased, data plans cannot be refunded.

5. Which mobile carriers can I choose from?

The built-in SIM card generally supports major mobile carriers in the United States.

Note: For detailed information or if you encounter signal or other issues with the built-in SIM card, please contact support@eufy.com for assistance.

6. What happens to my remaining data if I return the Robot Lawn Mower?

Please note that the SIM card is embedded within the Robot Lawn Mower and is not removable.

Note: If you encounter any issues, please contact support@eufy.com for assistance.

7. What should I do if the base station loses the Wi-Fi connection?

If the base station disconnects from Wi-Fi and only has 4G access, you will have to manually refresh the status of your Robot Lawn Mower in the app. When Wi-Fi is accessible, it will refresh automatically in five seconds.

If you have any other questions about the E15 or E18 Robot Lawn Mower, please contact us for further assistance.