Compatible with:

5-Piece Home Alarm Kit, Motion Sensor, Entry Sensor, Keypad, SoloCam E40, SoloCam L40, SoloCam S230, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, eufyCam Solar Panel, Backup Battery for HomeBase 2, SmartDrop, Floodlight Cam 2 Pro, Floodlight Cam 1080p, Floodlight Cam E 2K, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam Mini 2K, Smart Lock C100, Smart Lock E130, Smart Lock S230, Floodlight Cam E340

In order to remotely access your eufy Security devices, please make sure you have granted permissions for the eufy app to access mobile data on your smartphone.

For iOS

Launch the Settings app > scroll down to find the eufy app > make sure the Cellular Data option is enabled.

For Android

Please note different Android phones may have different user interfaces and paths. The example shown in the screenshot below is from a Google Pixel 6.

Launch the Settings app > select Apps > select the eufy app > make sure the Unrestricted data usage option is enabled.

Additionally, if you are still experiencing issues with remotely accessing your eufy Security devices, please visit Unable to Watch Live View When Away From eufy Security Video Devices for detailed information regarding how to configure your smartphone and router settings.

If you have further questions regarding how to enable mobile data permission for the eufy app on your smartphone, please contact us for assistance.