What should I do if the adapter/hub/dock's Ethernet port is not working?

If your laptop cannot recognize a wired internet connection when you’ve connected to the Ethernet port, then the issue may lie in the connected laptop, the ethernet cable, the router, or the adapter/hub/dock itself. 

Here are some troubleshooting tips that may help identify and resolve the problem.

For the laptop:

• Update your Ethernet driver.

For an adapter/hub/dock using a Realtek Ethernet chip, please download the following driver: https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

For an adapter/hub/dock using an ASIX Ethernet chip, please download the following driver:

https://www.asix.com.tw/en/support/download

To download the driver, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179 

• If your laptop is a MacBook with an M1 chip, update to the latest version of macOS
• Try this device with a different laptop and see if the issue persists.

For the ethernet cable:

• If possible, plug your network cable directly into the Ethernet port of your laptop and see if you get a stable internet connection.
• Try a different Ethernet cable.

For the router:

• Try a different router.

For the adapter/hub/dock:

• Confirm if the LED light is on when it's connected to a laptop.
• Try with a different device to see whether you can get a wired internet connection.

If you’ve tried all of the above tips and the problem still persists, please contact MyAnker Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.