How do I resolve the issue of slow charging or slow data transferring speed when using my cable?

If you have encountered the issue of slow charging or slow data transferring speed when using your cable, please try the following troubleshooting steps to verify if the issue can be resolved:

1. Slow charging

• Verify the make and model of your phone and the type of charger you are using.
• Verify the time it takes to fully charge your phone using your Anker cable versus using the stock cable included with your phone, if any. 
• Try wiping the cable tip’s contact pins clean.
• Try using another charger with the same cable to charge your phone.
• Try using the same cable to charge another phone, if possible. 

2. Slow data transferring speed

• Verify the make and model of your phone and computer. 
• Verify the speed when using your Anker cable to transfer data.
• Try wiping the cable tip’s contact pins clean.
• Try using another computer with the same cable.
• Try using the same cable with another phone, if possible.

If you have any further questions, please contact MyAnker Customer Support for assistance.