The Anker Innovations team wants to share a matter of utmost importance concerning a small number of lithium-ion batteries used in specific eufy brand robotic vacuums. Our quality control team has identified that these batteries originated from a single production batch (product code "22D51") produced during the week of December 19, 2022. The team found that 0.07% of this batch of battery pack may exhibit signs of overheating such as smoking, melting, and/or igniting.
The safety and satisfaction of our valued customers are key priorities. In line with this commitment, we have proactively initiated a battery pack replacement program and reach out to the consumers through Email and the users who registered on eufy Clean app.
Model list
* Please note none of the affected models have been sold or distributed in Australia or New Zealand, and therefore are not required to be part of the Battery Replacement Program.
eufy RoboVac 11S | eufy RoboVac G40 |
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