Cannot Find My Wi-Fi When Installing eufy Smart Lock Touch & Wi-Fi
Modified on: Fri, 28 Nov, 2025 at 4:23 PM
Here are five tips to help you fix the problem of not finding your Wi-Fi network in the Wi-Fi listing of eufySecurity smart lock & WiFi version.
1. Make sure your router works properly and its network name is not hidden. If it is hidden, click "Others" and enter the Wi-Fi information manually.
2. Make sure the device is not too far out of your router's coverage.
3. Verify if your Wi-Fi is encrypted via WEP encryption. If so, change the encryption in your router. The device doesn’t support WEP encryption.
4. Rescan the network.
5. Hold the "Set" button for 5 seconds to reset the device and start the setup process again.
If you still have questions, please contact us for further assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article