Compatible with:

Video Doorbell 2K (Battery-Powered), Water and Freeze Sensor, 5-Piece Home Alarm Kit, Siren, Motion Sensor, Entry Sensor, Keypad, S330 eufyCam(eufyCam 3), S300 eufyCam(eufyCam 3C), eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, eufyCam Solar Panel, HomeBase 3, Backup Battery for HomeBase 2, SoloCam S340, SoloCam C210, SoloCam E40, S220 SoloCam, SoloCam L40, SoloCam S230, Smart Lock C210, Video Smart Lock E330, Smart Lock C220, Smart Lock C100, Smart Lock E130, Smart Lock S230, Video Doorbell 2K (Wired), Video Doorbell E340, eufy Security Video Doorbell 1080p (Battery-Powered), Video Doorbell Dual 2K (Battery-Powered), eufyCam E330 (Professional), Indoor Cam C220, Indoor Cam S350, Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam Mini 2K, eufy SoloCam E30

If you are experiencing issues viewing video streaming when using mobile data on your iOS devices, please follow the troubleshooting steps listed in this article to resolve the issue.

Please follow the steps below to check whether your mobile network is using IPv6:

1. Visit the following link using the Safari web browser on your iOS mobile device when the mobile device is connected to your mobile network: https://ipv6test.google.com

Note: Please make sure your mobile device’s WiFi connection is turned off.

2. This test will check if your mobile device is using either IPv6 or IPv4 on your mobile network.

3. If the test indicates that you are using IPv6, this may be the root cause of the streaming issues you are experiencing with your eufy Security system.

If the test confirms that your mobile device is using IPv6, please try the following steps:

1. Contact your mobile service provider and inquire if they can assist you in switching your connection preference to IPv4. This change has been known to resolve similar issues for the majority of users.

2. When speaking with your mobile service provider, please explain that you are experiencing connectivity issues with a device that may not fully support IPv6, and that you would like to use IPv4 instead.

3. After your mobile network is set to use IPv4, please try streaming your eufy Security system again on your mobile network to verify that the issue has been resolved.

If you have any other questions, please don't hesitate to reach out to us for further assistance.