Compatible with:

Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam Mini 2K, Indoor Cam C220

eufy Indoor Cam may sometimes miss motion activity based on several factors, please refer to the following factors that may lead to the Indoor Cam missing motion activity and how to correct them.

1. Cause: In some cases, if the motion detection sensitivity of the Indoor Cam is set too low, the camera will not detect any minor movement, resulting in missing motion activity and not recording videos.

Solution: To minimize the possibility of missing motion detection, you can increase the sensitivity level by launching eufy app > Camera Settings > Motion Detection > adjust Detection Sensitivity accordingly. Additionally, the Motion Detection Test Mode in the Motion Detection setting of Indoor Cam is also a great tool to utilize in order to determine an ideal motion sensitivity setting based on your environment and preferences.

2. Cause: By default, eufy Indoor Cam will detect all motions including humans and non-human objects, such as cars and animals. If the Detection Type setting is set to detect human activity only, it may lead to missing motion detection.

Solution: To minimize the possibility of missing motion detection, you can set the type of motion that the camera detects to all motion activities from both humans and non-human objects by launching eufy app > Camera Settings > Motion Detection > set it to All Motions. Additionally, you can also increase the Detection Sensitivity setting after the Detection Type has been set to All Motions.

3. Cause: eufy Indoor Cam will detect motion when motion activity occurs inside the camera’s field of view or customized activity zones. If the Indoor Cam has activity zones configured, it may miss motion activities that occur outside of the pre-set activity zones.

Solution: To minimize the possibility of missing motion detection, you can either not set any activity zones or remove existing activity zones by launching eufy app > Camera Settings > Motion Detection > Activity Zone > remove activity zones and the Indoor Cam will be monitoring activities in its entire field of view.

If you have further questions regarding how to avoid missing motion detection on eufy Indoor Cam, please contact us for assistance.