How to Troubleshoot Error Codes for eufySecurity Devices :

How to Troubleshoot Error Codes for eufySecurity Devices

Modified on: Tue, 25 Nov, 2025 at 2:23 PM

Compatible with:

5-Piece Home Alarm Kit, Motion Sensor, Entry Sensor, Keypad, eufyCam 2 Pro, eufyCam 2C Pro, eufyCam 2, eufyCam 2C, eufyCam, eufyCam Solar Panel, SoloCam E40, SoloCam L40, SoloCam S230, Floodlight Cam 2 Pro, Floodlight Cam 1080p, Floodlight Cam E 2K, Smart Lock E130, Smart Lock C100, Smart Lock S230, Video Doorbell 2K (Wired), Video Doorbell 2K (Battery-Powered), eufy Security Video Doorbell 1080p (Battery-Powered), Outdoor Cam Pro (Solo OutdoorCam C24), Indoor Cam 2K Pan & Tilt (Solo IndoorCam P24), Indoor Cam 2K (Solo IndoorCam C24), Indoor Cam Mini 2K, Video Doorbell Dual 2K (Battery-Powered), Video Smart Lock E330, SoloCam C210, Indoor Cam S350, Floodlight Cam E340, Water and Freeze Sensor, Siren, Indoor Cam C220

How Do I Troubleshoot an Error Code?

Please refer to the following error code chart and its corresponding troubleshooting tips if you encounter an error code while using the eufySecurity app.

Error Code	Reason	Troubleshoot
-1	Unable to connect to HomeBase	Close the app completely and launch the app again
-3	Unable to connect to HomeBase	Either restart the HomeBase or try another WiFi network if possible
-6	Device is offline	Check the status of your WiFi network or remove and add the device again
-11/-12/-13	Unstable network	Close and launch the app again or try another WiFi network if possible
-17/-20/-22	Unstable network	Log out of the app, close it completely, launch the app and sign in again
-23	An error of the app status	Close the app completely and launch the app again
-99	Internet connection is unavailable	Confirm if your Internet connection is stable and if other WiFi devices are also experiencing connection issues
-102	More than the maximum connection allowed	Either restart the HomeBase or log out of the app and sign in again
-103	Cannot change device settings in the app	Check the status of your WiFi network or remove and add the device again
-104	Invalid account	Restart the HomeBase or remove and add the HomeBase again
-106/-108/-109	Cannot find the device	Place the camera closer to the HomeBase or remove and add the camera again
-107/-114	Unstable network	Check the status of your WiFi network or try another WiFi network if possible
-110	Unstable network	Restart the HomeBase
-111

How to Troubleshoot Error Codes for eufySecurity Devices

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