- Make sure the distance between the phone and smart watch does not exceed 7 m, otherwise the signal may be too weak.
- Make sure there is nothing between the phone and device that might obstruct the Bluetooth signal, for example, metal objects such as jewelry.
- Make sure the device battery has sufficient power to keep the screen lit and use Bluetooth.
- Make sure your phone’s Bluetooth is working. Try closing all apps, and then disable and re-enable Bluetooth before reconnecting to the smart watch.
- If the Ryze Connect app is running in the background, iOS may close the app automatically, which can cause Bluetooth to disconnect.
- Bluetooth may automatically disconnect if your phone is in power saving mode or if you are using a phone manager app. Please check your phone settings and then try again.
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