Why don’t I receive incoming call notifications on my smart watch?

Incoming call notification and call reject is supported on Ryze Evo, Ryze Flex and Ryze Elevate.

Open the Ryze Connect App.

• Ensure that your smart watch is connected to your smart phone via Bluetooth.
• Click ‘Device > Notifications > Call Reminder’ and enable incoming call alert in the following setting page. Click ‘<’ to return to previous page and save the setting.
  For iOS smart devices, you also need to allow Bluetooth pairing and enable Share Notification. For iOS 13 and above, go to the phone’s [Settings] - turn on [Bluetooth] - select [My Device] - turn on [Share System Notification].
  On Android devices, ensure that the Ryze Connect App is running in the foreground or background.
• Ensure that Bluetooth is always connected. The smart watch does not display notifications for messages or calls that are received while Bluetooth is disconnected.
• The smart watch will not receive notifications after the device is set to DND (Do Not Disturb) mode

Home screen widgets that clear RAM and phone manager apps may close or block apps on your phone. Therefore, it is recommended that you add the Ryze Connect app to the relevant whitelist.