What should I do if my Ethernet connection drops during a video call or meeting?

If your Ethernet connection consistently drops during video calls and meetings, the issue may lie with the connected laptop, the conferencing software, the Ethernet cable, the router, or the adapter/hub/dock itself. 

Here are some troubleshooting tips that may help locate and resolve the problem.

For the laptop:

• Update your Ethernet driver.

- If you have a Windows laptop, change your Ethernet settings to 1 Gbps Full Duplex by following the instructions in this video:

https://www.youtube.com/watch?app=desktop&v=km4lbL-JP74&feature=youtu.be 

- For a device using a Realtek Ethernet chip, please download the following driver: https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

 - For a device using an ASIX Ethernet chip, please download the following driver:

https://www.asix.com.tw/en/support/download

To download the driver, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179 

• If your laptop is a MacBook with an M1 chip, update to the latest version of macOS
• Try this device with a different laptop and see if the issue persists.

For the conferencing software:

• Try using different conferencing software to see whether or not the problem persists.

For the Ethernet cable:

• If possible, plug your Ethernet cable directly into the Ethernet port of your laptop and see if you get a stable internet connection;
• Try a different Ethernet cable;

For the router:

• Try a different router;

For the adapter/hub/dock:

• Try with a different device to see whether you can get a stable internet connection.

 If you’ve tried all of the above tips and the problem still persists, please contact MyAnker Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.