What should I do if I cannot receive notifications when my Baby Monitor E20/E21 screen is off?
Modified on: Wed, 10 Dec, 2025 at 11:22 AM
To troubleshoot your push notification issues, please try the following:
Verify Push Switch: Ensure the physical push switch on your device is turned on.
Check App Settings: Open the app and confirm that the “Detection” switch is enabled on your device.
App Notification Status: Test if the app can receive notifications when the monitor cannot.
Review Notification Interval: Check the notification interval setting in the app. Make sure the interval time isn’t too long, preventing timely notifications.
If you have any other questions regarding the Baby Monitor E20/E21, please don't hesitate to contact us for further assistance.
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