Applicable to:

RoboVac 11S, RoboVac 25C, RoboVac 15T, RoboVac 30C, RoboVac 35C

This article is applicable to the Bounce Series Vacuum (RoboVac 11,11C,11S,11S PLUS,11S MAX,12,15C,15C MAX,15T,25C,30,30C ,30C MAX, etc. ).

If your vacuum is a G series, please refer to What to do if my G30 series RoboVac does not return to the charging station?

If your vacuum is L70, please refer to What if my L70 RoboVac cannot return to the Charging Base?

The charging base location affects the returning rate of the vacuum successfully finding its charging base. Please follow the suggestions below to find an ideal location in your house:

• Ensure that the RoboVac and the charging base are in the same room, and the base is not on a black carpet or high-pile carpet. Please do not place the charging base near the stairs to avoid the risk of the RoboVac falling off the stairs during the recharging process.
• Make sure to install the charging base somewhere that is easily accessible and against a wall. Remove obstacles within 1m/3ft to the right and left side and 2m/6ft from the front. Video for how to place the charging base.

• Make sure the charging pins on both the charging base and bottom of the machine are clean.

If your RoboVac shuts down automatically and does not return to the charging base, please refer to: What should I do if my RoboVac shuts down automatically during vacuuming?

If the RoboVac often gets stuck at the same place causing it to fail to return, please contact us for further assistance.