Applicable to:

RoboVac G40 Hybrid+, RoboVac 11S, RoboVac 30C, RoboVac 25C, RoboVac 15T, RoboVac 35C, RoboVac G10 Hybrid, RoboVac G20, RoboVac G20 Hybrid, RoboVac G30 Verge, RoboVac G30 Hybrid, RoboVac X8, RoboVac X8 Hybrid, RoboVac L70 Hybrid, RoboVac G35+, eufy Clean G50 Hybrid

Will eufy RoboVac run on dark floors?

eufy RoboVac may experience difficulties cleaning dark floors or dark-colored surfaces due to the location and the working mechanism of its drop sensors. Drop sensors are located on the bottom of the RoboVac to detect edges and prevent RoboVac from falling down the stairs during its cleaning cycle; additionally, drop sensors function based on infrared radiation (IR sensors) and these sensors are unable to reliably detect dark floors due to the fact that dark-colored surfaces absorb infrared signals, which lead to RoboVac triggering a drop sensor error and failing to continue its cleaning path.

Note: Similar to dark-colored surfaces, RoboVac may also encounter issues on reflective surfaces, such as when RoboVac signals bounce off of mirrors or direct sunlight beams bounce off of hard floors.

Are there any methods for eufy RoboVac to run on dark floors?

If you do not have any potential drop spots in your home, such as stairs, then an alternative method is to cover the RoboVac’s drop sensors with light-colored opaque tapes to disable the drop sensors. Additionally, please visit Why Is RoboVac Not Suitable for Black Flooring or Carpet? for further details and recommended methods to run RoboVac on dark floors.

What is considered a dark floor or a dark-colored surface?

In order to be considered a dark-colored surface, whether it is a hard floor or carpeted floor, the color will need to be almost pitch-black. Please refer to the following images for examples of a pitch-black surface.

Hard floors:

Carpets:

If you are unsure whether eufy RoboVac would be suitable for your floors, please take a few photos of the darkest color of your floors and contact us with photos attached for further analysis.

If you have further questions regarding the colors of flooring that work with eufy RoboVacs, please contact us for assistance.