What to do if my G series RoboVac does not return to the charging station?
Modified on: Wed, 19 Nov, 2025 at 1:15 PM
Applicable to:
RoboVac G30 Verge, RoboVac G30 Hybrid, RoboVac G20, RoboVac G20 Hybrid, RoboVac G10 Hybrid, eufy Clean G50 Hybrid
Before troubleshooting, please read the following article:
In what kind of situations will G series RoboVac may fail to dock?
To troubleshoot, please refer to the following steps:
- Confirm whether you have a large carpet or a carpeted room in your house.
- Make sure the charging base is placed on a hard and flat surface rather than on a rug or carpet.
- Make sure to install the charging base at a location that is easily accessible and against a wall. Clear any obstacles within the range described in the image below.
If the issue persists, please contact us for further assistance. Make sure to turn on the "Activity Log Upload" function on the settings of the eufy Clean app and run the RoboVac so we can learn more information from your log.
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