If your Indoor Cam E30 cannot find or connect to your Wi-Fi network, follow these steps to troubleshoot:

1. Verify Router Functionality

   • Ensure your router is powered on and connected to the Internet.

2. Check Network Visibility

   • If you have a hidden Wi-Fi network, select the “Others” option in the eufy Security app and manually enter the Wi-Fi credentials.

3. Check Wi-Fi Signal Strength

   • Move your phone to the intended camera installation location and check the Wi-Fi signal strength.

   • If the camera has a weak Wi-Fi signal, please move it closer to the router and try again.

4. Ensure the Camera has a Proper Power Source

   • Confirm the camera is powered on properly.

5. Enter the Correct Wi-Fi Password

   • Ensure you have entered the correct Wi-Fi password.

6. Test with a Mobile Hotspot

   • Set up a mobile hotspot on your phone or another device.

   • Connect the Indoor Cam E30 to the established mobile hotspot to confirm the camera's functionality.

   • If the camera connects successfully, the issue might be due to your router's settings or network.

7. Utilize the Whitelist Function on the Router

   • If your router has enabled the Whitelist function, disable it temporarily to add the camera to the Wi-Fi network.

   • Once connected, add the camera to the whitelist and re-enable the Whitelist function.

   • Note: The MAC address printed on the bottom of the camera is only for Bluetooth. To retrieve the correct Wi-Fi MAC address, use the eufy Security app.

Additionally, please refer to the following recommendations for the camera to achieve optimal performance:

1. Placement

   • Install the camera close to the router, ensuring a line-of-sight distance of no more than 70ft.

2. For Poor Signal Areas

   • Use Wi-Fi range extenders or a mesh Wi-Fi system to improve network coverage.

3. Use a Compatible Wi-Fi 6 Router

   • For the best user experience, ensure your router supports 802.11 b/g/n/ax.

If you have any other questions regarding the Indoor Cam E30, please don't hesitate to contact us for further assistance.