What should I do if the QR code on my Smart Lock C30 fails to scan?
Modified on: Fri, 28 Nov, 2025 at 4:23 PM
If the QR code on your Smart Lock C30 fails to scan, please try the following troubleshooting steps:
- Please make sure you have selected the correct Smart Lock model when setting up your Smart Lock C30. If a wrong model is selected, the QR code will fail to scan.
- If the QR code fails to scan after a few attempts, please try adjusting the camera angle when scanning the QR code or selecting the option to input the device’s serial number.
If you have any further questions regarding the Smart Lock C30, please don't hesitate to contact us for assistance.
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