Wi-Fi connection issues in setup process
Modified on: Fri, 28 Nov, 2025 at 4:23 PM
Compatible with:
Smart Lock C210, Smart Lock C220
If you're having trouble connecting the camera to Wi-Fi during the setup process, it might encounter issues as below:
- Wi-Fi signal was not found - As the Wi-Fi list is synced up from the camera device, and not from your phone, the signal of Wi-Fi in your home might be too weak or unstable for the device to connect.
- Incorrect Wi-Fi password - Check to make sure you entered the correct password.
- Failed to connect to Wi-Fi - Unstable Wi-Fi signal affects the connection between the camera and your home router. It is recommended that you strengthen the Wi-Fi signal to the camera to ensure it operates properly.
If none of the above helped:
- Try performing the setup on a different mobile device.
- Perform a hard reset on your camera by holding down the “SYNC” button for 8 seconds, waiting 30 seconds, and repeating the setup process.
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